BUY in kalypso.es is very simple. On this page find answers to any questions about the buying process. Otherwise, we invite you to contact us at info@kalypso.es
HOW TO BUY
Buying at kalypso.es is very simple. You just have to follow the following steps:
You go to the store: kalypso.es
View the products that interest you. With a click you will get an enlargement of the photograph; some products have multiple photos. You can also check its description, available sizes, composition, reference and price.
Select a product, the number of units and add the item to the basket. You can then choose to continue shopping or to process order.
If you want to continue buying, repeat the process. Then, click on the order button to start the purchase process.
Enter all the information requested, shipping and billing address and make sure they are correct.
Select a payment method: Visa or Paypal. Confirm the order and proceed, where appropriate, to payment. You will receive an e-mail confirming your order.
How I can make sure I made my purchase?
Once your order is made, you will receive a confirmation email. If you do not receive it, contact info@kalypso.es.
Can I remove an item from my order?
Yes. From the shopping basket you can delete the items you do not want as long as you have not processed the order.
In which countries can you shop online?
Currently you can make your purchase in Spain, Germany, Austria, Belgium, Bulgaria, Cyprus, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland , Portugal, United Kingdom, Czech Rep., Romania, Sweden.
Do they replace the articles with the indication “sold out”?
If an item is out of stock, we will try to replace it as soon as possible. If there was no stock, on the web it would indicate that it is out of stock. You can request that we notify you when it arrives.
Will I receive the same product that I see in the photo?
Yes.
What should I do if I receive a defective item?
kalypso.es only sells items in perfect condition, so if, exceptionally, an item arrives with a defect, contact info@kalypso.es
What should I do if I receive an incorrect item?
If on any occasion, by mistake, you receive an article that you have not ordered, contact info@kalypso.es.
PAYMENT METHODS
What form of payment can I use to make my purchase?
We have the following payment methods: Visa, American Express, Mastercard, Paypal and Bank Transfer.
For what reason can my credit card be rejected?
Your card can be rejected for one of the following reasons The card could be expired. Check that your card does not exceed the validity date. The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases. Some data entered may be incorrect. Check that you have correctly filled in all the necessary fields.
Is it safe to use my credit card on the web?
Yes, the data is transmitted in SSL encrypted form. The payment system will be made through the PayPal secure payment gateway.
SHIPPING & RETURNS
Shipping Where I can get my order?
You can receive it at the address you choose (address, work, etc.) or pick it up at the post office.
Can the country of delivery be different from the country of purchase?
The delivery country must always coincide with the purchase country.
How long will it take for my order to arrive?
If you live in the peninsula, the delivery time is 2-3 business days, unless the order is placed on Saturday, Sunday or a holiday, in which case the order will be processed the first business day after the day the order is placed. For destinations such as the Canary Islands, the Balearic Islands, Ceuta and Melilla, and the rest of Europe, the delivery time is approximately 3-5 days.
How much do I have to pay for shipping?
The shipping costs to the Peninsula FIXED PRICE is 4,15 EUR + VAT; Baleares, Ceuta and Melilla are € 6 + VAT; for the Canary Islands they are 9 EUR For other countries, check shipping costs.
How can I know where my order is?
You will receive an email from the parcel company with the tracking data. If you have any questions, please contact our Customer Service department at info@kalypso.es.
What is the home delivery process?
We will send you a confirmation e-mail when your order leaves the warehouse and the carrier will contact you to inform you of the delivery of the order.
RETURNS
What should I do to give the item back?
We hope you are satisfied with your purchase. Otherwise, don’t worry, you have 7 days to request a change*:
-Through a post office or any other carrier.
- Write info@kalypso.es indicating the order number and we will send you the return form. It is very important that you include your order number both in the subject of the mail and in the Return Form, otherwise we will not be able to process your return. Tell us your reason.
- Prepare your package for return using the original packaging we sent you, with the item in the same condition as it was sent, with its original labels and without it having been used, the shipping address is: Kalypso, Sant Ramon 1 local 2, 08001, Barcelona, España.
- Take it to a post office and send it on paid freight.
- Once received in our stores, we will check that the item is in the same condition in which it was shipped, that it has not been used, that it retains its original labels and its complete original packaging, and we will proceed to the return of the money in the same way that you made the payment.
Remember that in this case you will have to bear the cost of the return. Refunds will not be accepted at postage due.
Please note that we cannot make size or color changes, so if you need to exchange one item for another, we will refund the price of the same and you can make a new purchase in our online store.
We reimburse the return cost only in the unlikely event that the item has obvious factory defects. In that case we will also offer you a refund of the purchase amount for the items. In any other case, you will receive a voucher to redeem in our store with an expiration of one year.
Returns of used products will not be accepted.
All labels must be intact.
Please remember that there are items that are not changed for hygiene reasons
-Slopes
-Bath or underwear
*Please note that a CUSTOM order cannot be changed/returned.
What can I do if the tracking says my package is delivered, but I don’t have my package?
If the courier completed delivery, then the package tracking status or a delivery notice should indicate where the courier left the package.
Shipments that do not require a signature can be left in a safe place at the dealer’s discretion. This includes the front porch, side door, back porch or garage area.
If the tracking status indicates that the courier completed the delivery and obtained a signature, a neighbor or other resident at your location may have signed the package. If the courier delivered your shipment in an alternate location, you should have received a delivery notice indicating where the shipment was left (for example, a neighbor’s home, pick-up point or post office).
Check with the other people who live around you as a neighbor, to see if anyone else has picked up the package. You can also look for the package around your home entrances, particularly on back porches, bushes, garages, grills, or other places that can protect your package from theft or weather. Note that delivery people can use plastic bags to protect your package from the weather.
If you have not yet been able to locate the package, contact the carrier directly. Carriers have their internal systems that can verify the delivery status.
Finally, if the carrier confirms that the package was delivered and you suspect that the package may have been stolen from your building, mailbox or door, you must report the theft to the police. Send us a copy of the police report so we can start the complaint process with the carrier.
Newsletter
Is it possible to receive periodic information in my email with the latest news and offers from kalypso.es?
Yes. Simply sign up for the “Newsletter” and you will receive information on the latest news from kalypso.es. You have that form at the bottom of the store screen and the other pages of our website. Can I unsubscribe from the Newsletter? In the “Newsletter” section you can easily unsubscribe. Cover the data and select “send”.
Newsletter
Is it possible to receive periodic information in my email with the latest news and offers from kalypso.es?
Yes. Simply sign up for the “Newsletter” and you will receive information on the latest news from kalypso.es. You have that form at the bottom of the store screen and the other pages of our website.
Can I unsubscribe from the Newsletter?
In the “Newsletter” section you can easily unsubscribe. Cover the data and select “send”.